FAQ

Where do we ship and NOT ship to?

KT Campus, Inc. AKA Unique Style Racing ships to all 50 states within the United States, as well as U.S. territories (such as Puerto Rico and Virgin Islands). We also ship to most international countries, so if you do not see your country listed, ensure to Contact Us for more information.

We do not accept PO Boxes or APO / FPO addresses as FedEx does not ship to these locations. Lastly, we do not accept any freight forwarding addresses as they may cause transit issues or delay transit times.

Can I change my address or cancel once its shipped?

We cannot modify / alter any addresses; we can only ship to the address we've received under your payment.

An additional fee of $17 will incur for packages that cannot be delivered and must be held for pick up.

We cannot stop or cancel the order once you have received your tracking number and you see movement on the carrier's website. Extra charges will apply for any refusals, non-deliverable addresses or unwarranted returns.

Can I ship to an address that differs from my Billing and/or PayPal Confirmed Address?

KT Campus, Inc. AKA Unique Style Racing cannot modify / alter any addresses; we can only ship to the address we've received under your payment.

• Should you be checking out with PayPal: we can only ship to your PayPal Confirmed Address.

• Should you be checking out with Credit Card: we can only ship to your Billing Address.

Do You Ship Internationally to My Country?

We do ship internationally with the majority of the countries directly available through checkout. However, should you not see your country listed, feel free to contact us directly and we'll be able to assist you further.

*Please do note that international shipping fees do NOT cover Custom Import Fees or Taxes charged by your country - these will be required to be paid at the time of delivery or pick up.

When should I expect my package?

We are located in Southern California, so general delivery times for Standard Shipping are as follows:

West Coast: 2-3 business days

Mid Coast: 3-5 business days

East Coast: 5-6 business days

Why haven't I received my package?

You should receive a tracking number as soon as your order has been processed.

If the tracking status shows delivery but you have not received the item(s), please check around your property, household, leasing office and with fellow neighbors. Please Contact Us if you have any additional concerns so we may assist in locating the whereabouts of your package with the carrier.

 

What if I receive my package damaged?

If at any event you received your package in damaged condition, please Contact Us immediately. We will need to notify our carrier and possibly file for a damage claim. You will need to keep all contents of the package including the inner and outer packaging materials in order for us to file a claim. Photos and/or videos may be required upon filing the damage claim.

Contact Us as early as possible as a damage claim takes 5-7 business days to process with the carrier.

 

Do you offer free returns?

Even if there was no separate shipping charge on the item, the shipping fee we've paid to ship the order to you is not refundable and will be deducted from the refund amount.

Depending on the situation (such as returns made after the 30-day return period and/or not returned in their original condition), we may charge up to a 35% restocking fee on the refund. As long as the return is received in brand-new condition and within the return period, we will only charge a 20% restocking fee OR deduct just the shipping cost (whichever is greater).

How do I return an item?

You must fill out the Return Form as soon as you intend to return a purchase. You will be given an RMA (Return Merchandise Authorization) number to authorize your return to us. We will provide instructions on how and where to return your items to.

Returns made after 30 days of purchase will incur up to a 35% restocking fee.

I purchased the wrong lights, can I exchange it?

You may return the product for an exchange if it is in brand new, uninstalled, and mint condition. However, the return shipping fee will be the responsibility of the customer's under such circumstances (ie - the purchase was bought incorrectly). We made sure to include the complete detailed info of the product before purchase to ensure that you will purchase with confidence. Feel free to Contact Us at any time if any concern or question raises.

How long will it take for my refund to process?

Upon receiving the returned item(s) at our facility, it will take an additional 2-3 business days for the return to process. Depending on your payment method or bank, your refund should be reflected shortly thereafter.

What are your warranty terms and how can I obtain it?

Some of the products we carry are warranted by the manufacturer. This limited warranty starts on the date of your purchase and lasts for 6 months (the "Warranty Period"). The Warranty Period is not extended if we repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

To obtain warranty service, you must Contact Us during the Warranty Period to obtain a Return Merchandise Authorization ("RMA") number. No warranty service will be provided without an RMA number.

You will be held responsible for both way shipping fees for any limited warranty purposes.

What does the warranty cover?

Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. It is the customers’ responsibility to pay for and ship the item back to us. If the item is found to be faulty, we will also refund the postage cost.

We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

This limited warranty covers defects in materials and workmanship of the automotive lights (the "product") for the Warranty Period.

We warrant that during the limited warranty period, the product will be free from defects in materials, workmanship and the item(s) must not show any visible / physical damages. Thus, products that are in used, installed and tampered with condition (along with marks, blemishes, cracks and dents) will not be accepted

Item(s) must have not been modified, altered or retrofitted as this will void manufacture warranty.

Please check our Return & Warranty Terms for more information.

Where can I find an installation guide?

Although we strive to ensure the installation process to be as easy as possible for your new product, we do offer installation guides / videos for most but not all of our products. We can provide guidelines and tips to assist with the installation but we recommend that you consult with a certified / licensed technician prior to install to assure the fitment and functions are correct before installing.

How do I know if the product is the right fit for my car?

You will need to verify that the product listed is compatible with your vehicle by carefully reading the provided options given in the drop down selection. We have provided clear close up photos as well as a detailed description of the product to assist you in making the purchase correctly.

My package arrived damage, what should I do?

If the order arrived broken / damaged, we would need you to take clear close up photos documenting the damage to the outer packaging and the product itself. Take photos of all included boxes, as well as the product itself, in addition to a photo showing how the product was originally packed. Detailed photos are needed for claim purposes with our shipping carriers. Contact Us as soon as you notice the damage, along with the photos provided so that we can best assist you as soon as possible.

Will I encounter condensation or leaking with your product?

All of the products that we sell are designed with adequate seals to prevent any leaking issues. If you are experiencing condensation or fogging in the lens, this a natural chemical reaction that occurs as a result of the difference of the inner headlight temperature and the atmosphere's temperature, which will eventually disappear overtime. However, if the problem persists and aggravates, you must Contact Us immediately with clear photos to demonstrate the issue in order for us to best assist you.

What if the product I am returning is no longer brand new?

If the product you intend to return is not in brand new, unused and resalable condition as stated in our policy, we will require you to restore the product's condition to its original state or a 25% restocking fee will be charged, as we only accept returns in pristine / brand new / mint condition.

The 25% re-stocking fee is used for the extra labor that requires our staff to restore the product's condition to its original state.